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SWRHA - General Manager, Quality and Risk Management

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SWRHA - General Manager, Quality and Risk Management

Job Summary
The General Manager Quality and Risk Management is responsible for the strategic health quality/risk management objectives for the South-West Regional Health Authority. She/he provides expertise, advice, and leadership to direct the implementation of the Authority’s region-wide quality and risk management programme which ensures that the Authority continuously improves its performance in delivering services. This includes the provision of an effective and proactive performance review and assurance functions aligned to regulatory standards adopted by the SWRHA. The General Manager supports the Authority’s vision, mission, values and strategic goals through the implementation and application of risk control techniques and initiatives to enhance quality outcomes. Specifically, to assist senior management to ensure that all areas of the Authority understands, own and are accountable for institutionalizing  quality/risk management systems within management, operational, clinical and non-clinical processes.

The General Manager Quality and Risk Management will report to the Chief Executive Officer.

Key Functions and Duties

  • Demonstrates effective and inspiring leadership to ensure that the Quality department is highly effective and efficient to impact on the SWRHA's success. 
  • Develops and implements strategic quality and risk management policies and plan congruent with the SWRHA’s strategic plan and business plan.
  • Develops and manages the annual operating budget for the Quality Improvement Department.
  • Establishes and implements departmental policies, goals, objectives, and procedures utilizing the input of audits, surveys, reviews, and other relevant reports.
  • Leads the development of QI targets and indicators for approval of the Board and inclusion in the RHA Business Plan utilising outputs of audits, surveys, reviews and client feedback.
  • Provides leadership and advice in the implementation of a quality and risk management programme and the provision of an effective and proactive quality audit function.
  • Provides training and development initiatives, to be delivered by self and others, to assist in raising the awareness of control, compliance and quality risk management standards. This training is designed to assist staff to take ownership for the management of quality and risk and controls relevant to their spheres of responsibility.
  • Works effectively with managers to develop and link strategic and business planning to the day to day management of quality.
  • Monitors and reports on all adverse events that are consistent with the Ministry of Health Adverse Events Policy and Guidelines.
  • Works closely with all levels of management on an ongoing basis to achieve agreed quality outcomes.
  • Collaborates with Heads of Departments to ensure quality improvement and risk management policies and procedures are incorporated in existing systems and processes (activities).
  • Provides an effective internal quality audit function, using modern quality audit methodologies, which is positive, proactive and broadly focused on continuously improving the effectiveness of quality and risk management and business control.
  • Leads the internal quality audit function throughout the region to ensure that quality audits are fully utilized to identify and report on compliance status, effectiveness, reliability, efficiency and safeguarding effectiveness of the SWRHA’s policies, procedures, controls and processes with relevant legislation and standards.
  • Collaborates with clinical and non-clinical heads to develop quality Improvement projects for improving service delivery including systems re-engineering initiatives.
  • Collaborates with Clinical heads of medicine, nursing, pharmacy, laboratory radiography and the therapy professions to develop quality improvement projects for improving service delivery including re-engineering systems.
  • Provides information and quality management reports to the CEO, Board of Directors and other appropriate executive committees which can be utilised to assess the performance of the departments/services, the achievement of the agreed strategies and support the long term management decisions.
  • Collaborates with Department Heads and the Human Resources Department, in identifying the training and developmental priorities to ensure that staff are adequately skilled to meet the present and future requirements of the SWRHA.
  • Develops, implements, and maintains a monitoring system that ensures consistent quality customer service within the regulatory framework including best practice customer service policies and procedures.
  • Collaborates with the Microbiologist in respect of risk management functions as they relate to infection prevention and control.
  • Convenes meetings with clinical and non-clinical heads and quality coordinators to discuss and action QI reports.
  • Coordinate and maintains the activities linked to performance improvement and the Quality Awards Programme.
  • Prepares monthly/quarterly reports on the QIP for the Management Executive and Board as well as the Ministry of Health.
  • Collaborates with the Policy Planning and Research departments in the conduct of its monitoring, review and surveillance functions including performance reviews of systems and services.
  • Performs related duties as assigned.

Key Knowledge, Skills and Abilities

  • Knowledge leader with current organizational experience in health and safety, quality and risk management.
  • Possesses the skill to apply current tools directly related to quality improvement, accreditation, risk management, patient safety, project management and change management.
  • Working knowledge of the RHA Act current health and health professional legislation and regulations.  
  • Systems level thinking and ability to think strategically.
  • Knowledge of quality improvement strategies and standards.
  • Sound knowledge of standards of performance, risk management principles, root cause analysis and quality improvement methods.
  • Knowledge of performance management tools and techniques.
  • Knowledge of TQM, Six Sigma or Business Process Re-engineering tools and techniques.
  • Knowledge of organization development, design and analysis techniques.
  • Demonstrated ability to communicate effectively, clearly and concisely with a variety of health care professionals to achieve positive patient outcomes.
  • Time management and accurate prioritization in the face of multiple competing urgent priorities.
  • Excellent communication, leadership and interpersonal skills.
  • Intermediate computer literacy skills.
  • Teambuilding, mediation and negotiation skills.
  • Ability to establish and maintain effective working relationships with all disciplines.

Required Qualifications, Training and Experience

  • Postgraduate Degree in Management, Quality Management or other related field.
  • A health professional qualification.
  • Training in Bio safety or Occupational Safety & Health.
  • Certification in Quality Management or Quality Auditing would be an asset.
  • At least eight (8) years’ experience in the field of health quality, of which five (5) years must be in a senior management position.

All applications should be submitted with a detailed Curriculum Vitae, copies of relevant certificates, Birth Certificate, a Police Certificate of good character, a contact number and two (2) testimonials by
January 26th, 2017. All applications should be addressed (with the name of the position applied for, clearly labelled, on the outside of the envelope) to:

Chairman of the Human Resources Committee
South-West Regional Health Authority
Office of the Chairman, Level 8
San Fernando Teaching Hospital
Chancery Lane, San Fernando

For enquiries contact 225-4325 ext. 5051/5050/5056


Certificates acquired at foreign universities MUST be supported by certified transcripts as well as evidence that the completed programme is accredited in Trinidad and Tobago.

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